Coverage Areas

Local Coverage Area

• Can I call anyone in the US?
• How can I find out if Cricket service is available where I live?
• How do I know I am in my home coverage area?
• How much does it cost to place calls from my home coverage area?
• What is my home coverage area?

National Extended Coverage

• How can I get National Extended Coverage with my Cricket service?
• How do I make a call when I am in Cricket coverage area away from home?
• How much does National Extended Coverage cost?
• What is National Extended Coverage?
• Will I be charged for roaming when I am in Cricket coverage area away from home, and I have National Extended Coverage on my plan?

Nationwide Roaming

• Am I charged for calling Customer Care while traveling?
• Can I transfer the Nationwide Roaming feature to a new Cricket phone?
• Can I use my contact list while I am traveling?
• Can I use my downloaded ringtones, games or graphics if I am outside my local coverage area?
• Can I use Nationwide Roaming as soon as I activate my account?
• Does Cricket have international roaming?
• How do I add Nationwide Roaming?
• How do I call 411 (Directory Assistance) while traveling?
• How do I know if I am roaming?
• How do I pay for Nationwide Roaming?
• How do I place a local call while traveling?
• How do I place a long distance call while traveling?
• How do I place an international long distance call while traveling?
• How do I update my Preferred Roaming List?
• How much does Nationwide Roaming cost?
• What features will work while I am traveling?
• What happens if I miss a call while I am traveling?
• What happens if I receive a phone call while I am traveling and I don’t have Nationwide Roaming?
• What is Nationwide Roaming?
• What is a Preferred Roaming List?
• Where can I go to get information or help with an issue while I am traveling?
• While I am traveling, how much does Directory Assistance cost?
• Who can get Nationwide Roaming?
• Will Cricket by Week service work outside my home coverage area?
• Will Nationwide Roaming work with my phone?

Tri-Band Phones

• How do I know if I have a tri-band phone?
• I don't have a Tri-band phone.  How do I get one?
• My phone is not a tri-band phone. Can I still use it in a tri-band coverage area?
• What coverage areas require tri-band phones?
• What does tri-band mean?
• Why am I roaming in a tri-band market when I have the National Extended Calling feature on my rate plan?
• Why doesn't Mobile Web or MMS work in the coverage areas northwest and northeast of Las Vegas, NV?
• Why doesn't my phone work in these coverage areas: Beaumont, TX; Brownsville, TX; Corpus Christi, TX; Laredo, TX; Las Vegas, NV; McAllen, TX; Oklahoma City, OK; or St. Louis, MO?